Accessibility Statement

Access to services for individuals with disabilities

The Urgent Care Center of Connecticut is committed to making sure that all customers and patients, including those with disabilities and their companions, receive an equal opportunity to participate in and benefit from the goods, facilities, privileges and services offered at The Urgent Care Center of Connecticut^® locations. This means, among other things, that The Urgent Care Center of Connecticut facilities have been designed with accessibility in mind; service animals are welcomed in all The Urgent Care Center of Connecticut locations; The Urgent Care Center of Connecticut provides auxiliary aids and services that are necessary to ensure effective communication with individuals with disabilities; and that The Urgent Care Center of Connecticut will not exclude individuals on the basis of disability from participation in, or deny them the benefits of, the full and equal access of The Urgent Care Center of Connecticut services.

Patients with disabilities can contact The Urgent Care Center of Connecticut Patient Support at (860) 242-0034.

To inquire about how to access The Urgent Care Center of Connecticut services.

Types of accommodations

The Urgent Care Center of Connecticut offers a number of accommodations to assist patients with disabilities access the services The Urgent Care Center of Connecticut offers. Here are some examples:

The Urgent Care Center of Connecticut strives to ensure that this website complies with the WCAG 2.0 web accessibility guidelines. If you have difficulty navigating this website, please contact (860) 242-0034 for further assistance.

Patients with hearing impairments who wish to be seen in a The Urgent Care Center of Connecticut can request that an American Sign Language (ASL) interpreter be provided at their visit at no extra charge to the patient. ASL interpreters can typically be provided within 24–48 hours of the request. Hearing impaired patients can call The Urgent Care Center of Connecticut at (860) 242-0034 to request an ASL interpreter.

Patients with visual impairments may obtain copies of documents related to a visit to The Urgent Care Center of Connecticut (e.g., visit summary details, prescription/post-examination instructions), as well as documents describing The Urgent Care Center of Connecticut services, generally, in alternative formats like Braille and large print upon request. Patients who wish to receive such documentation in alternative formats can ask their The Urgent Care Center of Connecticut nurse practitioner or physician assistant during their appointment, or by calling (860) 242-0034.

Patients with disabilities who have difficulty using the sign-in kiosk at a The Urgent Care Center of Connecticut location can communicate directly with the nurse practitioner or physician assistant at the The Urgent Care Center of Connecticut for assistance.

Service animals are permitted in all areas of the The Urgent Care Center of Connecticut store that are open to the public, including The Urgent Care Center of Connecticut examination rooms and restrooms.

Questions, complaints and suggestions regarding The Urgent Care of Connecticut services

If you experience difficulty obtaining any of these accommodations, or if you have any questions, complaints or suggestions relating to accessibility of the services offered by The Urgent Care Center of Connecticut to individuals with disabilities, please contact us at (860) 242-0034

The Urgent Care Center of Connecticut strives to promptly respond and appropriately resolve all such inquiries in accordance with applicable processes and procedures.